Return, Exchange and Refund Policy

All goods purchased at KIMPAWS cannot be returned or exchanged under these Terms. Exceptions for exchange shall be allowed for damaged or incorrect goods only. If KIMPAWS determines, in its sole discretion, that the goods are damaged or incorrect, you will be eligible to exchange for your product (refer Requirement of Return & Exchange).

Definition of Damaged and Incorrect Goods

Damaged – Product that was damaged upon arrival.
Incorrect – Incorrect as to customer purchase summary.
Out of Stock – Product that is unavailable due to lack of inventory or discontinuation.

Requirement of Return and Exchange

Make sure the below requirements are met:

Proof of purchase (invoice number)
Customers must return the goods within 1 day upon receipt.
Goods must be new in condition, unused and in original packaging.

Product(s) is/ are not returnable under the condition of:

Once opened.
Change of mind.
Product didn’t meet your expectations.
Good has been received by customers for more than 1 day.

If you believe to find the goods you received are damaged or incorrect, please contact us at [email protected].

Refund

Refund is only allowed when the goods purchased are no longer available for exchange, either due to out of stock, or discontinuation. Once the refund request has been approved, we shall issue a refund equivalent to the amount you paid for the returning product(s).

Refund shall be made in the same mode of payment as the payment method used during the transaction. Duration takes to complete a card payment refund may vary, depending on the financial institution/ card issuer, usually take about 7 days. KIMPAWS shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as the result of delay in processing the refund.

KIMPAWS reserves the right to deny refund if the items do not meet our Refund policy.